🟢 Af-Soomaali – Siyaasadda Soo Celinta iyo Lacag-celinta (Refund & Return Policy)
Ku saabsan siyaasaddan:
Siyaasaddan waxa ay qeexaysaa sida Sahlan Mart u maareyso soo celinta badeecooyinka iyo bixinta lacagta dib loo celinayo, si macaamiishu ugu helaan adeeg hufan oo caddaalad ah.
1. Soo Celinta Alaabta (Returns)
- Macaamiishu waxay soo celin karaan alaabta haddii:
- Alaabtu tahay mid khaldan ama dhaawacan markii la helay.
- Alaabtu aanay ahayn tan lagu sheegay (wrong or mismatched item).
- Alaabtu aanay shaqeynin sida la filayay.
- Codsiga soo celinta waa in la sameeyaa 7 maalmood gudahood laga bilaabo taariikhda aad alaabta heshay.
- Alaabta waa in lagu soo celiyaa xaaladdeeda asalka ah, iyadoo aan la isticmaalin, lana hayo rasiidhka ama caddeynta dalabka.
2. Alaabo aan la soo celin karin
Qaar ka mid ah alaabooyinka lama soo celin karo, sida:
- Alaabo la isticmaalay ama la furey (e.g. cosmetics, electronics, iwm).
- Alaabo khaas ah oo dalab gaar ah lagu sameeyay (custom orders).
- Alaabo cuntada ama caafimaadka la xiriira.
3. Habka Soo Celinta
- Macmiilku waa inuu marka hore la xiriiraa support@sahlanmart.com si loo xaqiijiyo codsiga soo celinta.
- Marka la oggolaado, macmiilka waxaa loo soo diraa tilmaamaha soo celinta iyo ciwaanka lagu celinayo alaabta.
- Kharashka gaarsiinta soo celinta (return shipping) wuxuu ku xirnaan doonaa sababta soo celinta:
- Haddii khaladku yahay mid Sahlan Mart ama iibiyaha ah — shirkaddu waa bixin doontaa.
- Haddii macmiilku is beddelay ra’yiga — kharashka wuu isaga bixinayaa.
4. Lacag-celinta (Refunds)
- Marka alaabta la helo oo la xaqiijiyo, lacagtaada waa lagu soo celin doonaa 3–7 maalmood shaqo gudahood.
- Lacagta waxaa lagu soo celiyaa isla habkii lacag-bixinta ee la isticmaalay (mobile money, card, ama account bank).
- Haddii lacag-celintu dib u dhacdo, fadlan la xiriir adeegga macaamiisha.
5. Beddelidda Alaabta (Exchange)
- Haddii aad rabto in laguu beddelo badeecad kale halkii lacag laga soo celin lahaa, Sahlan Mart waxay bixin kartaa beddelid (exchange) iyadoo lagu saleynayo helitaanka alaabtaas.
6. Xiriir & Taageero
Haddii aad qabto su’aalo ama codsi ku saabsan soo celinta ama lacag-celinta, fadlan nala soo xiriir:
📧 support@sahlanmart.com
🌐 www.sahlanmart.com
🔵 English – Refund & Return Policy
About this policy:
This policy explains how Sahlan Mart handles product returns and refunds to ensure a fair and transparent shopping experience for all our customers.
1. Returns
You may return a product if:
- It arrives damaged, defective, or incorrect.
- It does not function as described.
- It is not the item you ordered.
Return requests must be submitted within 7 days of receiving your item.
Items must be returned unused, in their original condition and packaging, with proof of purchase.
2. Non-returnable items
Some products cannot be returned, such as:
- Used or opened items (e.g., cosmetics, electronics).
- Customized or special-order products.
- Perishable or health-related items.
3. Return Process
- Contact support@sahlanmart.com to initiate a return.
- Once approved, you’ll receive return instructions and the shipping address.
- Return shipping cost depends on the reason:
- If the fault is Sahlan Mart’s or the seller’s — we cover the cost.
- If you simply change your mind — you cover the cost.
4. Refunds
- Once the returned item is received and inspected, your refund will be processed within 3–7 business days.
- Refunds are issued to the same payment method used (mobile money, card, or bank account).
- If you haven’t received your refund after 7 days, please contact customer support.
5. Exchanges
If you prefer an exchange instead of a refund, Sahlan Mart will replace the item depending on stock availability.
6. Contact Us
For any questions or requests regarding refunds or returns:
📧 support@sahlanmart.com
🌐 www.sahlanmart.com